As much as we like to think of complex sales and customer onboarding as different silos of the business, the become crucial to each other once a deal is closed. During the complex sales process, discussions take place on areas of potential improvement and how your product or service could best help. This information is critical in managing the direction of the customer onboarding process. A gap in this area could put your organization at risk of losing the customers your team worked so hard to get. So how can you manage this handoff between the complex sales team and the customer onboarding team effectively to ensure a smooth onboarding process for your new customers?